To maintain their status as a world-leading luxury retailer, the company needed a structured approach to change management that could enhance both cultural and operational efficiency while accelerating profit growth.
Our Approach: Implementing the 7+ Index & Change Management Strategy
Kara introduced 7+ Index, a data-driven approach to change management, using the 7 Steps to Profit framework to assess their organisational health and growth potential.
Each step provided a score, identifying key areas for improvement and their impact on profitability.
Step 1: Brand DNA – Define the North Star
📌 We conducted brand workshops to clarify identity and long-term vision.
📌 Leadership alignment sessions ensured a shared strategic purpose post-takeover.
📌 Result: A clearly defined North Star that reinforced their luxury retail positioning.
Step 2: Culture – Refresh & Realign Company Culture
📌 Internal culture surveys identified gaps in employee engagement.
📌 Launched cross-functional leadership programs to unite teams post-merger.
📌 Result: 30% increase in team collaboration & engagement scores.
Step 3: Strategy – Plot a Sustainable Business Growth Plan
📌 Developed a three-year growth strategy aligning retail trends with operational objectives.
📌 Introduced quarterly performance reviews using 7+ Index scoring.
📌 Result: More structured strategic decision-making & long-term profitability focus.
Step 4: People – Develop & Align the Team
📌 Designed leadership development programs for senior managers.
📌 Introduced training modules on customer experience & retail innovation.
📌 Result: 40% improvement in managerial effectiveness & talent retention.
Step 5: Customer – Strengthen Customer Engagement
📌 Implemented enhanced loyalty & VIP customer experience programs.
📌 Refined personalised shopping strategies using data insights.
📌 Result: 20% increase in repeat customer engagement.
Step 6: Proposition – Reinforce the Three-Legged Stool Model
📌 Focused on Product, Price, & Customer Service for competitive advantage.
📌 Redefined luxury in-store & online experience through data-driven retail innovation.
📌 Result: Higher conversion rates & increased basket size per customer.
Step 7: Execution – Implement, Measure & Review
📌 Introduced data-driven performance tracking at all operational levels.
📌 Set up KPI dashboards with real-time 7+ Index scoring for management.
📌 Result: Increased decision-making speed & profit-focused execution.
The Results: Transformational Growth
By implementing the 7+ Index framework, they saw measurable, bottom-line improvements: 📈 350% in annual profits.
📈 Employee engagement scores rose by 40%, reducing turnover costs.
📈 Customer loyalty increased by 25%, driving higher in-store & online sales.
📈 Leadership effectiveness improved by 60%, ensuring sustainable growth.
Call-to-Action: Want Similar Results for Your Business?
Are you ready to implement a structured change management approach?
📍 Book a Consultation to discover how 7+ Index can drive profit growth in your organisation.
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How Retail Giant Transformed with the Kara 7 Steps to Profit
📌 Industry & Business Type: Retail | Large Enterprise
The Challenge: Navigating a Takeover While Driving Profit Growth
Following a major corporate takeover, the organisation faced significant internal challenges in maintaining its brand identity, aligning leadership teams, and integrating new corporate structures.
Key challenges included:
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❌ Brand Identity Concerns – Uncertainty about North Star post-acquisition.
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❌ Cultural Misalignment – Resistance to change among employees & leadership teams.
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❌ Lack of Strategic Direction – No unified approach to growth & profitability.
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❌ Inconsistent Customer Experience – Different departments had varying levels of customer engagement.
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❌ Execution Gaps – Lack of clear KPIs & measurement of change.